Hi! I would like a report for a year, which report how long tickets with the subject "foo*" in the Queue x were in the states new, open or stalled
All these tickets could have sub tickets (children) in the queue y and z. All these direct children should also be evaluated. The report should consider the total time for tickets in x, and the shares/fractions in the queue y and z. The result should show the average time over the period for tickets in x,y and z and in percent. Maybe x is 100%, than (x-(y+z)), y and z. In the end I need something which says. You had 1000 Tickets with subject foo* in queue x. In queue x they stayed 4240 h in new, open or stalled. The depending tickets in y stayed 1020 h in new, open or stalled in z 2900 h in new, open or stalled, in x (without the time of y and z) they stayed 320 h. best regards! On Do, 2008-02-14 at 09:52 -0500, Jesse Vincent wrote: > Hi Everybody, > > I have an RT hacker working on a new, expanded reporting tool for RT. > While I can't promise that we'll implement _every_ report you want, we > could really use your wishlists. > > What reporting and statistics do you want to get out of RT? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
