Sweet, thanks to Ruslan and Todd. Looks like the perfect solution Mathew
Todd Chapman wrote: > Set StrictLinkACL to 0 in RT_SiteConfig.pm > > > # When this feature is enabled an user need ModifyTicket right on both > # tickets to link them together, otherwise he can have right on any of > # two. > Set($StrictLinkACL, 1); > > > On 2/19/08, Mathew Snyder <[EMAIL PROTECTED]> wrote: >> Our rights scheme is designed such that each queue has a group associated >> with >> it. Users have the Create Ticket right in all other queues so as to be able >> to >> move tickets around but they can't own or modify tickets in other queues. >> This >> has led to a question from my manager regarding linking tickets. >> >> It seems that without being able to modify a ticket outside of adding >> comments, >> a person cannot link two tickets in different queues. Is there a way around >> this without adding the ModifyTicket right to all groups and all queues? >> >> Mathew >> -- >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
