Mathew,
Have you tried the "DependsOn" or "RefersTo" links? I use them and they
work great. When I "Display" any ticket with these links, the ticket
number, subject, and ticket status shows up in the links section for the
current ticket. It does not matter what queue the "linked" tickets are
in. I also have a query that reports all tickets in X queues that have
any Parent/Child, DependsOn/DependedOnBy, and RefersTo/ReferredToBy
links as well as the due dates for any of those tickets, who owns them,
what queue they are in, etc. I don't have to modify any RT base code to
do this {makes maintenence easier when doing upgrades :-)}. Hope this helps.
Kenn
LBNL
On 2/19/2008 9:24 AM, Mathew Snyder wrote:
> Our rights scheme is designed such that each queue has a group associated with
> it. Users have the Create Ticket right in all other queues so as to be able
> to
> move tickets around but they can't own or modify tickets in other queues.
> This
> has led to a question from my manager regarding linking tickets.
>
> It seems that without being able to modify a ticket outside of adding
> comments,
> a person cannot link two tickets in different queues. Is there a way around
> this without adding the ModifyTicket right to all groups and all queues?
>
> Mathew
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