Set StrictLinkACL to 0 in RT_SiteConfig.pm
# When this feature is enabled an user need ModifyTicket right on both # tickets to link them together, otherwise he can have right on any of # two. Set($StrictLinkACL, 1); On 2/19/08, Mathew Snyder <[EMAIL PROTECTED]> wrote: > Our rights scheme is designed such that each queue has a group associated with > it. Users have the Create Ticket right in all other queues so as to be able > to > move tickets around but they can't own or modify tickets in other queues. > This > has led to a question from my manager regarding linking tickets. > > It seems that without being able to modify a ticket outside of adding > comments, > a person cannot link two tickets in different queues. Is there a way around > this without adding the ModifyTicket right to all groups and all queues? > > Mathew > -- > Keep up with me and what I'm up to: http://theillien.blogspot.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
