Mike, I changed my User_Local.pm the way you advised. For fields not needing any change, I get lines like this [Fri Feb 22 11:03:44 2008] [debug]: SetAddress1 Failed. Ceci est déjà la valeur actuelle (/opt/rt3/lib/RT/User_Local.pm:614) (french for "This is already current value")
But when it comes to fields needing an update that's another story: [Fri Feb 22 11:03:44 2008] [debug]: SetExternalAuthId Failed. Accès refusé (/opt/rt3/lib/RT/User_Local.pm:614) (french for "Acces Denied"). ____________________________________________________________________ David ROBERT * Responsable Département IT Direction Support et Hébergement GENERIX Group Tel : +33 (0)3 20 41 48 35 * Mob : +33 (0)6 19 73 00 13 Ext : 1835 * [EMAIL PROTECTED] -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Mike Peachey Envoyé : jeudi 21 février 2008 13:59 À : Patterson, Craig; RT Users Objet : Re: [rt-users] RT3.6.5 / LDAP / User Fields not updated Patterson, Craig wrote: > I'm having a similar issue. I call $UserObj->Update(....) after setting > my args. Is there some type of Commit function I need to call > afterwards? > > Robert, is this similar to the way you do it? The problem is almost certainly permissions, and I've suddenly come a cropper on it too. Make this change to your User_Local.pm: Replace: $self->$method($args{$key}); With: my ($method_success,$method_msg) = $self->$method($args{$key}); if (!$method_success) { $RT::Logger->debug("$method Failed. $method_msg"); } And for each field it can't update it will log a debug message about it. For me, at the moment, it works with a privileged user because they are allowed to edit their user information, but it doesn't work for an unprivileged user because they are not. Since you are calling the Set$method methods on the User Object itself, if that user doesn't have permission to change their own details, you can't do it. You can get around it by doing something like this which is to create an RT::SystemUser object, and then load the user inside it. my $UserObj = RT::User->new($RT::SystemUser); $UserObj->Load($name_to_update); my ($val, $message) = $UserObj->SetDisabled(1); -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
