Ok I fumbled around a bit and came with a code in User_Local.pm that looks like
this:
foreach my $key (sort(keys(%args))) {
next unless $args{$key};
my $method = "Set$key";
# $self->$method($args{$key});
my $power_user = RT::User->new($RT::SystemUser);
$power_user->Load($self->Name);
my ($method_success,$method_msg) =
$power_user->$method($args{$key});
if (!$method_success) {
$RT::Logger->debug("$method Failed. $method_msg");
}
}
Now if I update any of the fields mapped in RT from LDAP as defined in
RT_SiteConfig.pm, it gets updated in RT. But - because there's a 'but' - if I
set one of those fields to blank in AD, it does not get blanked in RT.
At first I thought it was limited to some fields (I tried 1st with
FreeformContactInfo) but it's consistent with all fields: You can modify a
field in AD and it gets updated in RT. But if the modification you want is to
simply blank a field it won't work. That is, you can change a field from "ABC"
to "AB" or "XYZ" but you cannot change a field from "ABC" to "". :(
I seems that RT considers that if a field in filled in its database but that
the AD field is empty there's nothing to do at all.
Where should I look?
____________________________________________________________________
David ROBERT * Responsable Département IT
Direction Support et Hébergement GENERIX Group
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