I'm having a similar issue. I call $UserObj->Update(....) after setting my args. Is there some type of Commit function I need to call afterwards?
Robert, is this similar to the way you do it? Craig -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Wednesday, February 20, 2008 3:47 PM To: ROBERT David Cc: RT Users Subject: Re: [rt-users] RT3.6.5 / LDAP / User Fields not updated Robert, We have the following LDAP settings: "Set($LdapExternalInfo, 1)". "Set($LdapAttrMap, {'Name' => 'uid', 'EmailAddress' => 'mail', 'Organization' => 'o', 'RealName' => 'cn', 'ExternalContactInfoId' => 'dn', 'ExternalAuthId' => 'uid', 'Gecos' => 'uid', 'WorkPhone' => 'telephonenumber', 'Address1' => 'lblmailstop', 'Address2' => 'postaladdress'} );" "Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2'] );" These settings might be what you need. Hope this helps. Kenn LBNL On 2/20/2008 7:45 AM, ROBERT David wrote: > Hello, > > I have a RT 3.6.5 setup on a RHEL5 and it has been successfully integrated with our Win2003 Domain AD (users Auth with their Windows logon & password). > The little glitch I have is that once their account has been created in RT from LDAP info, the fields are not updated on successive login. > > What I tried was to remove in RT the phone number of a user who had successfully logged in with his Windows account (I was connected as ROOT) then I had him reconnect. In the RT log file I have several occurrence of "[Wed Feb 20 15:33:42 2008] [debug]: UPDATED user XXXXXXX from LDAP (/opt/rt3/lib/RT/User_Local.pm:615)" but the phone# filed is not filled up with what comes from LDAP. Any idea why this would be the case? > > This is annoying because if there are changes in our AD (location, phone numbers, etc) they will not be synched in RT :( > > Yours, > ____________________________________________________________________ > David ROBERT * IT Department Manager > GENERIX Group Support & Hosting Management > Tel : +33 (0)3 20 41 48 35 * Mob : +33 (0)6 19 73 00 13 > Ext : 1835 * [EMAIL PROTECTED] > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
