We've rolled out RT very successfully to our Customer Service department, and am interested in using it for some other needs.
The problem is that some users who will need to be privileged to have tickets assigned to them should be using the self-service interface. They can reply to tickets assigned to them via email normally. Has anyone setup RT this way so that privileged users still get the self-service interface? Thanks, Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
