Yep, read through that and http://wiki.bestpractical.com/view/AutoRedirectToSelfService
I was wondering if anyone was using them and how the experience worked for users. The other thought I had was using the one you suggested, making the Self Service the default (not sure how yet), and then also modifying the self service tabs to add a link to the "Advanced" interface. Steve On Feb 22, 2008, at 1:27 PM, Joe Casadonte wrote: > On 2/22/2008 12:41 PM, Steve Cochran wrote: > >> Has anyone setup RT this way so that privileged users still get >> the self-service interface? > > http://wiki.bestpractical.com/view/BasicVsAdvancedInterface > > -- > Regards, > > > joe > Joe Casadonte > [EMAIL PROTECTED] > > ========== ========== > == The statements and opinions expressed here are my own and do not == > == necessarily represent those of Oracle Corporation. == > ========== ========== _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
