Thanks to both you and Stephen. I didn't think the path listed on the wiki page made much sense.
Mathew Helmuth Ramirez wrote: > Hi Matt, > Sorry about the delayed response. Here is I put mine, please note, I am > far from being a Linux admin, or Perl programmer, so if this is 'dirty' my > apologies in advance :) > > /opt/rt3/local/html/Callbacks/child/Elements/ShowLinks > > If I remember correctly, the 'child' folder I created myself to help me > remember what it was. > > Hope that helps some. > > > -----Original Message----- > From: Mathew [mailto:[EMAIL PROTECTED] > Sent: Friday, March 07, 2008 5:53 PM > To: Helmuth Ramirez > Cc: RT Users > Subject: Re: [rt-users] CreateChildTicket > > I don't know what I'm doing wrong but the instructions I'm following don't > want to work for me. > > Helmuth Ramirez wrote: >> We're running 3.6.3, it shows up on under the Links section. I am attaching >> a screenshot. >> >> >> >> -----Original Message----- >> From: Mathew [mailto:[EMAIL PROTECTED] >> Sent: Friday, March 07, 2008 5:00 PM >> To: Helmuth Ramirez >> Cc: Kenneth Crocker; RT Users >> Subject: Re: [rt-users] CreateChildTicket >> >> Which RT version are you using. I tried it on 3.6.6 and it didn't want to >> work. Where is the button supposed to be? >> >> Helmuth Ramirez wrote: >>> Hi Matthew, >>> We deployed it successfully following the instructions. It works as >>> advertised :) >>> >>> >>> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of Mathew >>> Sent: Friday, March 07, 2008 12:36 PM >>> To: Kenneth Crocker >>> Cc: RT Users >>> Subject: Re: [rt-users] CreateChildTicket >>> >>> I'm referring to the the code provided on the wiki which implements a >>> button that allows the automatic creation of child tickets when creating >>> a ticket. Not the built-in version which relies on manual creation of >>> links. >>> >>> Mathew >>> >>> Kenneth Crocker wrote: >>>> Mathew, >>>> >>>> >>>> Exactly what do you mean by "implement"? The ability for the >>>> relationships are already there and nothing needs to be done. We use >>> it. >>>> It works fine. I have several queries that provide a list of tickets, >>>> the queues they are in, their status, some CF info, and any >>> dependancies >>>> whether they are Parent/Child, DependsOn/DependedOnBy. What kind of >>>> difficulty are you having? >>>> >>>> Kenn >>>> LBNL >>>> >>>> On 3/6/2008 2:54 PM, Mathew wrote: >>>>> Has anyone implemented this successfully? >>>>> >> >> ------------------------------------------------------------------------ >> > -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com