Well, the self-service interface I'm talking about is when an unprivilidged user logs in, they see a different interface loaded out of /SelfService/index.html. It displays only their submitted requests.
On Apr 3, 2008, at 1:17 PM, Kenneth Crocker wrote: > Stephen, > > > I could easily be mistaken, but I thought self-service referred to > email requests. I don't even know how someone could SEE anything > from an email request. I thought one had to use the WebUI to SEE > anything in RT. > > > Kenn > LBNL > > On 4/2/2008 8:22 PM, Stephen Cochran wrote: >> Our unprivileged users can't see the queue names (we have multiple >> queues) in the Self Service interface, the field is just blank. >> What permission is needed to see that field? Currently set up with: >> unprivileged: >> CreateTicket >> SeeQueue >> requester: >> ReplyToTicket >> ShowTicket >> Thanks, >> Steve >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> Discover RT's hidden secrets with RT Essentials from O'Reilly >> Media. Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
