Are the custom fields not appearing in your search builder window? You typically just generate a search that returns the results you wish and then just save it. 3.6 will let you add such searches to your frontpage dashboard. If you are not seeing the custom fields, you probably have not granted the appropriate visibility permissions to either the queue or the custom fields.
Cheers, Ken On Fri, Apr 11, 2008 at 03:57:11PM -0400, Nelson Pereira wrote: > Basically what I need is the ability to build searchs that other users > can use. > > So for example; > > Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of > the option for that field). > > > > I need to be able to same this somehow and give access to this search to > other groups. > > > > Regards, > > > > Nelson Pereira > > ________________________________ > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Nelson > Pereira > Sent: Friday, April 11, 2008 3:44 PM > To: [email protected] > Subject: [rt-users] Question on setting up a search > > > > Looking through the RT Essentials book and can't find an explanation on > how to make a search based on specific Custom fields. > > > > Can someone explain the formatting? > > > > Thanks > > > > > > > > Nelson Pereira > Senior Network Administrator > > Protus IP Solutions Inc. > [EMAIL PROTECTED] > phone: 613.733.0000 ext.528 > MyFax: 613.822.5083 > www.myfax.com > > Refer your friends and colleagues to MyFax! > Click here for more information. > <http://www.myfax.com/referral_program.asp> > > <http://www.myfax.com> > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
