On May 8, 2008, at 7:53 PM, [EMAIL PROTECTED] wrote:

 On Wed, Jan 16, 2008 at 12:02:52PM -0500, Yitzchak Schaffer wrote:
Greetings:

Has anyone added custom fields where the choices are taken from a query against an outside database, perhaps by modifying the RT code? I didn't
see anything about this in the docs, and it didn't seem like "Include
page" in the CF modification screen would be able to achieve this. If
not, where should I look in the source code -
share/html/Elements/EditCustomField seems like a good starting spot.


That's a feature we've added for RT 3.8. If you're currently in
development, you might want to start with RT 3.7 - we're trying to get
3.8 ready for release now (though don't have a scheduled date)



Did this feature actually make it into 3.8? I haven't found reference to
it in the changelogs.

Have a look at lib/RT/CustomFieldValues/External.pm


gordon





Jesse Vincent wrote:
We've integrated about 350 changes to RT in the last two months as part
of the big push toward RT 3.8.0. Many of those changes were made to
integrate features Best Practical has built or prototyped for clients
over the past several years. Below, please find the high-level changelog for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1 and Beta 2).

At this point, the known remaining work is mostly related to polishing the new web-based installation mechanism and cleaning up small issues as
they're reported.

RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
urge you to deploy it in your testing environment and provide feedback
to help ensure that RT 3.8.0 is released soon and does what you need
when we release it.


http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig

Best,
Jesse


Major new features:
   * Designed a new default RT 3.8 visual style
   * Added support for Rich text / HTML mail composition within RT
   * Added support for  batched email 'digests' (Weekly or daily)
     as well as the ability for a user disable mail him or herself
* Added the ability for users to build multiple custom 'dashboards'
     out of saved searches, saved graphs and saved charts and to mail
     those dashboards as reports on a regular basis.
   * Added a new, friendlier web-based installation system.
   * Added a Graphviz based visualization of ticket relationships
   * Added simple buttons to create new related tickets
   * Added simple 'bookmarks'/'favorites' support for tickets
* Added the Ability to subscribe to iCalendar feeds of ticket start/due
     dates in Google Calendar / iCal.app
* Integrated "BrandedQueues" RT extension. Let you specify a different
     subject token per queue
   * Integrated RT::Action::ExtractSubjectTag to better support
conversations
     between multiple ticketing systems
   * Integrated RT::Action::LinearEscalate
   * Integrated RT::Action::NotifyGroup

Minor new features:
   * EmailInput refactoring, for possible later autocompleter
   * Clean up prototype/scriptaculous files
* more cleanups on mysql schema vs. charsets, update upgrade script
as well
   * Allow "mailto:"; links as nav menu items
   * Adding a PreForking variant of our Standalone webserver.
(currently disabled)
* Applied a patch from Brian Nelson to add better display of "large
text"
     custom fields.
   * The "CreateTicket" widget now supports ticket bodies
   * Added Dean Edwards "IE7.js" to make it easier to write
cross-browser styles
   * Finally killed code duplicated between RT::EmailParser and
RT::InterfaceEmail

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