Asif,
I don't think so. Unless I am wrong, it is my understanding that rights are granted on a "queue" basis and therefore all tickets in that queue. I've never heard of granting rights on a ticket basis. To do that, I believe it would involve creating another level (by ticket) of privileges and that would certainly mean modifying the DataBase and the code that checks privileges. Sounds like an incredibly messing modification. Why not just give group1 "SeeQueue", "ShowTicket", "ShowOutgoingEmail", "ShowTicketComments", and maybe "CommentOnTicket" rights to Queue2? We like to limit granting the "ModifyTicket" right to just the ticket owner and the Queue Admin (AdminCc Watcher). It keeps things from getting messy with a bunch of people updating tickets they don't own. Anyway, that's all I can think of. Hope it helps. Kenn LBNL On 5/27/2008 11:00 AM, Asif Iqbal wrote: > I have a group `group1' who sometimes drop a ticket from their queue > `Queue1' to our queue `Queue2' as part of the requirement. > Now is it possible to give that group `group1' read/write access *only* > to the ticket(s) they drop on queue `Queue2' and no read or > read/write access to other tickets in that queue, `Queue2' ? > > Thanks > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu <http://pgp.mit.edu> > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com