Hi Asif,
You could add "group1" to the list of Requestors for the ticket and then
grant Requestors (either globally or within queue2) ShowTicket and
ModifyTicket rights. The Requestors stay with the ticket when it changes
queues. Use a scrip to add group1 to the Requestors when it goes from
queue1 to queue2.
Gene
At 11:00 AM 5/27/2008, Asif Iqbal wrote:
I have a group `group1' who sometimes drop a ticket from their queue
`Queue1' to our queue `Queue2' as part of the requirement.
Now is it possible to give that group `group1' read/write access *only* to
the ticket(s) they drop on queue `Queue2' and no read or
read/write access to other tickets in that queue, `Queue2' ?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: <http://pgp.mit.edu>pgp.mit.edu
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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