Hi All, I'm trying to configure permissions in RT so that everyone can see every queue but only see those tickets that they are listed as Requestor or Owner on.
If I assign the rights SeeQueue and ShowTicket to Privileged, they can see every queue and every ticket on the system. If I assign these same rights to Requestor (and remove them from Privileged), they can't see any of the queues and can see their tickets only if they search for them. Ideally, I'd like everyone to be able to see every queue listed in the "Quick search" section of "RT at a glance" but only be able to see tickets that they Own or Requested. Can anyone offer any help for achieving this? ~ Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
