Thank you for the response Ben. I did try that but it didn't work--the users were unable to see any queues on the "RT at a glance" page.
On Jun 6, 2008, at 12:19 AM, Benjamin Weser wrote: > Hi Tom, > > I'm not sure if it works but try to assign SeeQueue to privileged > and SeeTicket for requestors and owners. > > Ben > > > Tom Smith schrieb: >> Hi All, >> >> I'm trying to configure permissions in RT so that everyone can >> see every queue but only see those tickets that they are listed >> as Requestor or Owner on. >> >> If I assign the rights SeeQueue and ShowTicket to Privileged, >> they can see every queue and every ticket on the system. If I >> assign these same rights to Requestor (and remove them from >> Privileged), they can't see any of the queues and can see their >> tickets only if they search for them. >> >> Ideally, I'd like everyone to be able to see every queue listed >> in the "Quick search" section of "RT at a glance" but only be >> able to see tickets that they Own or Requested. >> >> Can anyone offer any help for achieving this? >> >> ~ Tom >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly >> Media. Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
