Hi Tom, I'm not sure if it works but try to assign SeeQueue to privileged and SeeTicket for requestors and owners.
Ben Tom Smith schrieb: > Hi All, > > I'm trying to configure permissions in RT so that everyone can see > every queue but only see those tickets that they are listed as > Requestor or Owner on. > > If I assign the rights SeeQueue and ShowTicket to Privileged, they > can see every queue and every ticket on the system. If I assign these > same rights to Requestor (and remove them from Privileged), they > can't see any of the queues and can see their tickets only if they > search for them. > > Ideally, I'd like everyone to be able to see every queue listed in > the "Quick search" section of "RT at a glance" but only be able to > see tickets that they Own or Requested. > > Can anyone offer any help for achieving this? > > ~ Tom > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
