On Thu, Jul 03, 2008 at 03:50:22PM +0300, Caglar wrote: > Hello everybody, >
Ehlo, > I have just started to develop a web application with RT. But I have > some problems > that I couldn't solve . I will be so grateful to you, if anyone can help me. > > I have a php form in which users enter an incident and submit it. > Then the app sends an > email to the person in charge of the incident. I am storing the datas > from the form to the > Tickets and Users tables in the RT's database in order to create a > ticket in RT. But the sad > part is, when I login to the RT with my root account, I couldn't see the > ticket that PHP app > created from the RT's web interface . Php form inserts the datas to the > database from the > forms successfully. And my questions are: > > * Why RT doesn't see the datas that I've inserted into the RT's > database? Because you probably mis-inserted it. > * How can I create a ticket outside the RT? Never use the DB directly, ever use the perl RT API or the command line "bin/rt" (in your case, maybe the rt command with a ticket template or the web interface with the Offline tool). > * Does RT needs to modify a file in order to create a new ticket? no. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
