Simplest route is to have that form send an email with the requestor as the From and let RT do al lthe back-end work.
Caglar wrote: > Hello everybody, > > I have just started to develop a web application with RT. But I > have some problems > that I couldn't solve . I will be so grateful to you, if anyone can > help me. > > I have a php form in which users enter an incident and submit it. > Then the app sends an > email to the person in charge of the incident. I am storing the datas > from the form to the > Tickets and Users tables in the RT's database in order to create a > ticket in RT. But the sad > part is, when I login to the RT with my root account, I couldn't see > the ticket that PHP app > created from the RT's web interface . Php form inserts the datas to > the database from the > forms successfully. And my questions are: > > * Why RT doesn't see the datas that I've inserted into the RT's > database? > * How can I create a ticket outside the RT? > * Does RT needs to modify a file in order to create a new ticket? > * Can I use the RT's builtin ticket creation interface without > authentication? > > FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD. > > Yours, > Çağlar Gülçehre > > ----------------------------- > Çağlar Gülçehre > Tübitak Ulakbim > BlackSea Interconnection > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
