On 2008-Jul-03, at 8:50 AM, Caglar wrote:
Hello everybody,
I have just started to develop a web application with RT. But I
have some problems
that I couldn't solve . I will be so grateful to you, if anyone can
help me.
I have a php form in which users enter an incident and submit
it. Then the app sends an
email to the person in charge of the incident. I am storing the
datas from the form to the
Tickets and Users tables in the RT's database in order to create a
ticket in RT. But the sad
part is, when I login to the RT with my root account, I couldn't see
the ticket that PHP app
created from the RT's web interface . Php form inserts the datas to
the database from the
forms successfully. And my questions are:
Why RT doesn't see the datas that I've inserted into the RT's
database?
How can I create a ticket outside the RT?
Does RT needs to modify a file in order to create a new ticket?
Can I use the RT's builtin ticket creation interface without
authentication?
FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD.
Best not to directly modify the database, there are several tools that
will let you interact with the database cleanly outside of the web
interface including:
The REST interface - If using Perl consider the RT::Client::REST
library - http://search.cpan.org/~dams/RT-Client-REST-0.36/lib/RT/Client/REST.pm
The RT Tool - http://wiki.bestpractical.com/view/UseRtTool
The RT CLI libraries (if you were using Perl) -
http://wiki.bestpractical.com/view/CliBasics
Hope that helps.
Derek
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