It is possible without a special queue, and it's not that hard. :) On Mon, Jul 14, 2008 at 9:25 AM, Rainer Duffner <[EMAIL PROTECTED]> wrote: > Braam van Heerden schrieb: >> Kenneth, >> >> Todd Chapman sent some suggestions I will try. >> >> I will try to be a bit more clear in my problem statement: >> > > I solved this by creating a queue for the customer and making one user a > privileged user for that queue only. > So he can see all tickets. > Support staff here must move tickets into that queue first, though. > (I think that's all I had to do, but I can't remember 100%). > > This is really one of the few problematic areas of RT - it's a common > problem with "control-freak" bosses of partners who want to see all > tickets, so they can judge (from the amount and from cross-reading them) > if there is "a problem" or not... > > I wish, this was possible without a special queue. > > > cu, > Rainer > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
