I described it very early in this thread. Basically: 1. create a group for each customer. 2. create a scrip that assigns that group as a Cc to the ticket when the ticket is created. 3. give ShowTicket to the Cc role.
On Tue, Jul 15, 2008 at 12:19 PM, Rainer Duffner <[EMAIL PROTECTED]> wrote: > Todd Chapman schrieb: >> >> It is possible without a special queue, and it's not that hard. :) >> >> > > OK, can you point me to where this is described? > Or describe it yourself? > Because I was looking for it very long in the wiki and couldn't find it ;-) > > > Best Regards, > Rainer > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
