Hi all, we just upgraded to a brand-spanking-new 3.8 and we love it (well, technically, I do and that is just as well).
I have a few more or less random questions, though: 1) Can I make RT not auto-append my signature when commenting? It is only useful when I reply. 2) We had RT set up to default to reply, not comment, when eesolving a ticket. Seems that got lost in the upgrade and I don't know where to find it. 3) Can I edit what is shown in the quick ticket creation? I only need a few queues to quick create in with one queue receiving 99% of the tickets. Also, I would want to be able to create tickets for everyone, not just myself & Nobody. Thanks a lot :) Richard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
