On Tue, Jul 15, 2008 at 01:01, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> When you say "create tickets for everyone" do you mean in all queues > or to be able to choose an owner when creating a ticket? Whatever group you > are in would need the following rights: I both want to be able to create tickets for other users (so they own them) and be able to restrict the choice of queues to choose from (atm, I see all queues, but I only need to quick create in a few of them). > Hope this helps. I have full rights on everything, so I am not sure if I can restrict the choice in that way. Another question I thought of: I want to bookmark all tickets that I create and which I do not own. Is that possible? That way, I can easily keep track of all work I assign (I am not necessarily the requestor on tickets that I create [for others]). Richard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
