On Sun, Jul 20, 2008 at 08:27:46AM -0400, Jesse Vincent wrote: > > >>> 2) It seems that the search feature used to (maybe I am wrong > >>> here, or > > maybe I customized something and didn't re-add it in) used to search > > the > >>> requestors field and the subject line, but now only searches the > >>> subject > > line? > > > >> In 3.8, the search feature appears to search Subject and Owner of > >> Open > > tickets. > > > > Verified that as well. I'd like to be able search requestors and all > > tickets, not just open tickets. Perhaps this is just a bug. > >
The only changes made between 3.6 and 3.8 on Googleish.pm is to restrict on ActiveStatuses if no status is given, to match the 3.4 behaviour, cf. rt.fsck.com: #9645. So as example, to search for resolved tickets with owner 'foo', enter the string "foo resolved". The current logic parses each search words and build the search using the following order logic: - id ticket if it's a number and a ticket id matches - fulltext if it starts with fulltext: - requestor if it contains @ - status if a status matches the word - queue if a queue matches the word - owner if an owner matches the word - else, subject On a day to day usage, when you know this rules, it looks pretty powerfull to me :) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
