On Jul 28, 2008, at 2:41 AM, Hong Fai Leong wrote:
Hi Jesse,
Thanks for answering my mail.
Here's my workflow setup. The idea here is to use the multi-stage
approvals for the request which requires the manager approval before
redirecting it to the director for approval.
That basically looks right. Which scrips fire when the ticket is
created? When does the "notify the director" scrip fire?
Templates:
===Create-Ticket: manager-endorsement
Subject: Recruitment Request Endorsement::{$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: ___Approvals
Type: approval
Owner: {
return $Tickets{'TOP'}->FirstCustomFieldValue('Approving
Requester/Manager Id');
}
Content: Manager endorsement is needed for this request.
Please see the parent ticket for details.
ENDOFCONTENT
===Create-Ticket: director-endorsement
Subject: Recruitment Request Endorsement::{$Tickets{'TOP'}->Subject}
Depends-On: manager-endorsement
Depended-On-By: TOP
Queue: ___Approvals
Type: approval
Owner: ccelhf
Content: Director endorsement is needed for this request.
Please see the parent ticket for details.
ENDOFCONTENT
Scrips:
On Create, Create ticket with the above template.
Hong-Fai
On Sun, Jul 27, 2008 at 8:37 AM, Jesse Vincent <[EMAIL PROTECTED]
> wrote:
On Jul 24, 2008, at 9:51 PM, Hong Fai Leong wrote:
I've followed the example in "RT Essentials" on configuring a
multistage approval. It worked beautifully in v3.6.3. It fails to
work after I've upgraded RT to v3.6.7.
In 3.6.3, the second approver will only receive an email upon the
first approval resolution of the approving ticket.
In 3.6.7, both approvers will receive emails at the same time.
Can someone confirm this behaviour? I would really like to have
back the behaviour found in 3.6.3. Can anyone out there who can
help me on this. This is really important in what I'm going to do
in my organization. Any advice is much appreciated. Thanks.
With the information you've given us so far, it's fairly hard to
debug. RT 3.6.3 was..quite a long time ago and we've fixed a fair
number of bugs. It may well be the case that one of those fixes has
unintended consequences. If you can share your workflow
configuration with the list, someone might be able to spot something.
Best,
Jesse Vincent
Best Practical
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