On Jul 29, 2008, at 8:44 PM, Hong Fai Leong wrote: > Dear Jesse, > > The setup only uses a single script and template. The setup works > out of the box as described in "RT Essentials". In the v3.6.3, > the email to the director won't fire off until the manager > approves his ticket. This was achieved using the "Depends-On" > directive in the director's template. In 3.6.7, both manager and > director will get the emails as soon as the approval tickets are > created. The director won't be able to resolve his ticket > though if the manager hasn't approve his. Any idea?
None. it sounds like it should work. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
