Hi Sven, Thank you very much for responding.
> > A new user can send a mail to RT and properly get automatically > > registered, and the AdminCCs get the new ticket notify sent to them. > > If an AdminCC (or owner) uses the UI to reply, the Requestor is properly > > sent a mail. However, if an AdminCC (or owner) sends a reply via email, > > the other AdminCCs get notified, but not the Requestor. > > In all cases the Requestor is different from the AdminCC (or owner) > > sending the reply, and the Requestor is an unprivileged user. > > So If I understood it right, the person which send the reply to > the ticket, don't get a reply. Independently if the sender is an > admin or a unprivileged user. > Actually, the person sending the reply is an AdminCC, and the person expecting to get the reply but not getting it is the requestor. These two actors are different people. > > The UI works, so maybe its a rights problem? > > but you can't test it with the unprivileged user ;-) > > > Currently the Requestor group has the following rights on the queue: > > hmm maybe this is the problem, maybe you can checke if the > problem still exist when you give the group 'everybody' > the right to reply and create tickets. > Thanks for the advice. I should have put this in my earlier mail, The 'everybody' group already has the (global) right to create and reply to tickets. > > Also, NotifyActor is set to 1 > > This was of course what I thought first is the problem you have > "Set($NotifyActor, 1);" in the config file and restarted the > webserver? > Yes, the webserver has been restarted after changing the configuration, to no avail. > > I have searched the archives (and Google) and found there are people > > with similar problems, but unfortunately without any solution that works > > for me. > > hmm rt is rather complicated with a lot of places to misconfigure. > As far as I can remember there was no issue with not > sending replies if configured, otherwise a lot of users would > complain. Yeah, I would think it is one of the most basic functions of RT, and it is frustrating that it doesn't work...I figure I must just have it misconfigured somewhere, so I would much appreciate your continued help to work me through to the solution! Thanks, Martin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
