Hello! On Mi, 2008-07-30 at 16:53 +0900, チャンドラ wrote: > A new user can send a mail to RT and properly get automatically > registered, and the AdminCCs get the new ticket notify sent to them. > If an AdminCC (or owner) uses the UI to reply, the Requestor is properly > sent a mail. However, if an AdminCC (or owner) sends a reply via email, > the other AdminCCs get notified, but not the Requestor. > In all cases the Requestor is different from the AdminCC (or owner) > sending the reply, and the Requestor is an unprivileged user.
So If I understood it right, the person which send the reply to the ticket, don't get a reply. Independently if the sender is an admin or a unprivileged user. > The UI works, so maybe its a rights problem? but you can't test it with the unprivileged user ;-) > Currently the Requestor group has the following rights on the queue: hmm maybe this is the problem, maybe you can checke if the problem still exist when you give the group 'everybody' the right to reply and create tickets. > Also, NotifyActor is set to 1 This was of course what I thought first is the problem you have "Set($NotifyActor, 1);" in the config file and restarted the webserver? > I have searched the archives (and Google) and found there are people > with similar problems, but unfortunately without any solution that works > for me. hmm rt is rather complicated with a lot of places to misconfigure. As far as I can remember there was no issue with not sending replies if configured, otherwise a lot of users would complain. regards sven _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
