Hi everybody, I am running a new installation of RT3.6, and most things work fine except for the following:
A new user can send a mail to RT and properly get automatically registered, and the AdminCCs get the new ticket notify sent to them. If an AdminCC (or owner) uses the UI to reply, the Requestor is properly sent a mail. However, if an AdminCC (or owner) sends a reply via email, the other AdminCCs get notified, but not the Requestor. In all cases the Requestor is different from the AdminCC (or owner) sending the reply, and the Requestor is an unprivileged user. I use the stock scrips: 1. On Correspond Open Tickets with template Blank 2. On Owner Change Notify Owner with template Transaction 3. On Create Notify AdminCcs with template Transaction 4. On Correspond Notify AdminCcs with template Admin Correspondence 5. On Correspond Notify Requestors and Ccs with template Correspondence 6. On Correspond Notify Other Recipients with template Correspondence 7. On Comment Notify AdminCcs as Comment with template Admin Comment 8. On Comment Notify Other Recipients as Comment with template Correspondence Scrip 5 should be taking care of sending reply mail back to the requestor. In the logs, I get the much discussed message: Jul 30 15:32:06 rt RT: <[EMAIL PROTECTED]> #10995/79531 - Scrip 5 (/var/www/rt3/lib/RT/Action/SendEmail.pm:266) Jul 30 15:32:06 rt RT: <[EMAIL PROTECTED]> No recipients found. Not sending. (/var/www/rt3/lib/RT/Action/SendEmail.pm:278) The UI works, so maybe its a rights problem? Currently the Requestor group has the following rights on the queue: CreateTicket ModifyTicket ReplyToTicket SeeQueue ShowOutgoingEmail ShowTicket Watch Also, NotifyActor is set to 1 I have searched the archives (and Google) and found there are people with similar problems, but unfortunately without any solution that works for me. Any advice would be greatly appreciated. Thanks, Martin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
