Yeah, I'm not surprised that it's RFC-Compliant as you folks at BP do a good job of working with standards. I just hadn't seen it before because we used the UseFriendlyToLine parameter at my old job. But, having always had it in place I never had cause to figure out what it really did.
Thanks -Mathew Jesse Vincent wrote: > > On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote: > >> When commenting on or adding correspondence to a ticket via the web UI >> the To: recipient is listed as "AdminCc of companyname Ticket #xxxx". >> When doing the same via email and Reply All, one of the recipients is >> listed as "AdminCc of companyname Ticket #xxxx". This, of course, isn't >> a valid email address > > Actually, it's RFC-compliant. But not all mail servers are your friend. > > See UseFriendlyToLine in the config file to get it sorted out. > > -j > > >> so results in a bounced message from our email >> server on that particular "address". The other email address, be it the >> comment or correspondence address makes it through though (as expected). >> >> I've never seen this behaviour before I started administering the RT >> system here at my new job. It never came up at my last job. Anyone >> know what would be causing this? >> >> RT v3.6.8 on openSuSE 10.3. >> >> -Mathew >> -- >> Keep up with my goings on at http://feeds.feedburner.com/theillien_atom >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com