> > > > However I have been asked if there is any way that everything can run as > before with mails being sent to owner/queue group but without the comment on > the ticket being added. I have attempted using SendEmail or Notify as the > action for rt-crontool but it does not seem to work at all. > This seems antithetical to the design of RT. It's meant to log all transactions. -- Cambridge Energy Alliance: Save money & the planet
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