Don't give the general public ShowComment right Dave Wells wrote: > > > Foreshore <http://www.foreshore.net> > > Umm I didnt know that can you stop specific users or groups from > seeing comments. How do you do that? cause it sounds perfect. > > ------------------------------------------------------------------------ > *From:* Jerrad Pierce [mailto:[EMAIL PROTECTED] > *Sent:* 18 August 2008 16:12 > *To:* Dave Wells > *Subject:* Re: [rt-users] Using rt-crontool to send Timed Notifications > > On Mon, Aug 18, 2008 at 11:01, Dave Wells <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > > The issue is that we are looking to make our RT installation > client facing. > > Therefore we do not really want comments about slow responses or > actions being left on the ticket. > > Are you confusing comments and correspondence? > You can control access to comments with ACLs, > and the public should indeed never see comments. > -- > Cambridge Energy Alliance: Save money & the planet > > > Foreshore Limited > Dave Wells > Senior network engineer > T: +44 (0) 1534 752300 > F: +44 (0) 1534 752301 > E: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > W: www.foreshore.net > > > This email has been scanned for viruses and spam by Foreshore’s email > security system, Mimecast Offshore. Please visit the email security > <http://www.foreshore.net/section/122/index.html> section of our > website for more information. > > Any views expressed in this message are those of > [EMAIL PROTECTED], except where [EMAIL PROTECTED] states > them to be the views of Foreshore Limited. The information contained > in this communication from [EMAIL PROTECTED], is confidential > and may be legally privileged. It is intended solely for > [email protected] and others authorised to receive it. > If you are [email protected] you are hereby notified > that any dissemination, distribution, copying or taking action in > reliance of the contents of this information is strictly prohibited > and may be unlawful. If you have received this email in error please > delete it immediately and advise us by return email to > [EMAIL PROTECTED] > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
-- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
