Hi Scott, I've tried that but still, when I open a new ticket from SelfService although the CF is mandatory, I can submit without valuse to the CF.
On Tue, Aug 19, 2008 at 7:57 PM, scott smith <[EMAIL PROTECTED]> wrote: > Monti gmail wrote: > >> Hi, >> I added a new custom field named "Severiy" with Type "Select one value" >> and Validatione = Mandatory. >> I want SelfService ticktes to be filled with the mandatory new custom >> filed but it is not the case. >> New ticket could be open without providing a value for my new custom >> field. >> is there a way to force mandatory filed in ticket creation? >> > > You have to give "AssignCustomFields" perms to the group for the queue(s) > in which they create tickets. That should do it. > > -scott >
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