I do really like the built-in capability to create a related ticket, but Dirk's patchset adds a couple of things to it that have been really valuable to us:
(1) The newly created ticket is preloaded with the contents of a particular transaction, and (2) You get to choose which queue the new ticket is going into. Yeah, we're only saving a bit of copying and pasting and a few clicks, but streamlining a process is always nice, right? RT's callback capability made it pretty easy to convert Dirk's patches into something that looks more like a standalone extension. Once we get through the start of classes here, I'll package it up with some documentation and an installer and make it available. -- Mark Roedel Senior Programmer/Analyst - Web Services LeTourneau University -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Sunday, August 24, 2008 7:26 PM To: David Sitsky Cc: Joop van de Wege; RT Users; Roedel, Mark Subject: Re: [rt-users] Forking a ticket On Aug 24, 2008, at 8:19 PM, David Sitsky wrote: > Joop van de Wege wrote: >> Roedel, Mark wrote: >>> When we upgraded to 3.8.0, I reworked most of Dirk's forking patch >>> into callbacks (I did keep the standalone select-queue page, >>> although at some point I'd like to try eliminating that as well with >>> some sort of ajaxy dropdown queue selector) so I wouldn't have to >>> keep re-patching each upgrade. If there's interest, I can knock >>> together some documentation and make my version available for >>> download somewhere. > > Please add me to the list as well, since I am using RT 3.8.0. Given > that this patch has been around for a long time, is there any reason > why it hasn't been accepted into the core distribution of RT? It > seems like a modification a lot of people would benefit from.. Well, we started with the "Clone ticket" stuff we built for 3.8, but many users were...quite vocal about how they preferred "create a new related ticket" instead. Of course, my ideal is to provide reasonable hooks to make it easy to create an extension like this and not need to patch RT. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
