We are the same, much prefer searching for all unresolved and resolved tickets in the quick search. The change has caused quite a bit of abuse at the sysadmin (me).
Gordon Helmuth Ramirez wrote: > On our end when we're searching for a ticket, > 99% of the time its to look for something that's already been > done/resolved (end users calling for status, etc). > > Thanks > Helmuth _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
