On 3 Oct 2008, at 15:36, Gabriel Cadieux wrote: > maybe RT ignores the fields because your regular users don't have > the proper rights set to create a ticket with them?
They can definitely create a brand new ticket and the values become set. It's just the fact that it sadly allows them to be created while unset... -- Adam Smith Platform Operations Team Leader Venda, Ltd. [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
