Filipe,
That could easily be the "MySupportQueues", found in
/share/html/Elements. To change what it shows, you need to copy the it
from share to your local/html/Elements directory and make your change
there. Then, on you hopme page in rt, edit it to include the
"MySupportQueues" query. That's what I did becuase I added 4 new ticket
statuses and I wanted all of them to show on the queues I had rights to.
Kenn
LBNL
On 10/10/2008 9:37 AM, Filipe José Silva Clemente wrote:
> Hi again,
>
>
>
> What I really need is a view of queues and not a view of tickets. I want
> a view to see all the queues and foreach of them a row with 3 columns
> (new tickets, open tickets, resolved tickets) much similar to the “Quick
> search” view.
>
>
>
> TIA,
>
>
>
> Filipe
>
> Portugal
>
>
>
> ------------------------------------------------------------------------
>
> *From:* [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Filipe
> José Silva Clemente
> *Sent:* sexta-feira, 10 de Outubro de 2008 10:12
> *To:* [email protected]
> *Subject:* [rt-users] RT 3.8: Inserting a column in the Quick Search View
>
>
>
> Hi,
>
>
>
> I want to include the “resolved” column in the quick search view. How
> can i do this?
>
>
>
> TIA,
>
>
>
> Filipe
>
> Portugal
>
>
> ------------------------------------------------------------------------
>
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