Mark, Thanks very much for your quick reply. I updated our config file as suggested but either the 'native' socket type isn't supported in Perl 5.8.5 on Linux or I'm doing something wrong. Here's what happened when I started the FastCGI handler from the command-line:
Invalid argument passed to setlogsock; must be 'stream', 'unix', 'tcp', 'udp' or 'inet' at /usr/lib/perl5/site_perl/5.8.5/Log/Dispatch/Syslog.pm line 66 To make sure I followed your suggestion correctly, here are the last few entries in our RT_SiteConfig.pm: -- Set($AutoCreateNonExternalUsers, 1); Set($LogToFileNamed , "rt.log"); Set($LogToFile , 'warning'); Set($UseFriendlyFromLine , 0); @LogToSyslogConf = ( socket => 'native' ) unless (@LogToSyslogConf); 1; -- As another potentially-relevant point, I also tried decreasing the verbosity of the logfile so as to eliminate the "We found a merged ticket" messages entirely. Does that make the syslog update to RT_SiteConfig.pm unnecessary? Even after reducing verbosity, I'm still seeing the "hang" issue upon trying to load a merged ticket through the UI. Regardless, I just wanted to make sure I wasn't missing something between those two changes. Thanks again, Damon __ Damon T. Miller Director of Application Services Thinking Phone Networks [EMAIL PROTECTED] 617-649-1388 (Office) > -----Original Message----- > From: Mark Blackman [mailto:[EMAIL PROTECTED] > Sent: Friday, October 17, 2008 11:58 AM > To: Damon Miller > Cc: [email protected] > Subject: Re: [rt-users] Merged Ticket Performance Degredation > > > On 17 Oct 2008, at 16:39, Damon Miller wrote: > > > Hi all, > > > > We're experiencing an issue with RT 3.6.1 wherein loading merged > > tickets > > results in severe performance degredation, e.g. 100 - 300 seconds per > > ticket. After 30 seconds, Apache gives up on the FastCGI script and > > generates a 500. This problem has been documented and referenced in > > several posts, but I have been unable to find a resolution. > > > > Thanks for any suggestions or feedback. > > adding > > @LogToSyslogConf = ( socket => 'native' ) unless (@LogToSyslogConf); > > to RT_SiteConfig.pm sped up the merged ticket display from 260 seconds > to about 6 seconds for us. > > probably still too many log messages being written for the reason > above I suppose. > > - Mark _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
