You just need to upgrade your Sys::Syslog version. should be fine after that.
- Mark On 17 Oct 2008, at 19:57, Damon Miller wrote: > Mark, > > Thanks very much for your quick reply. I updated our config file as > suggested but either the 'native' socket type isn't supported in Perl > 5.8.5 on Linux or I'm doing something wrong. Here's what happened > when > I started the FastCGI handler from the command-line: > > Invalid argument passed to setlogsock; must be 'stream', 'unix', > 'tcp', > 'udp' or 'inet' at /usr/lib/perl5/site_perl/5.8.5/Log/Dispatch/ > Syslog.pm > line 66 > > To make sure I followed your suggestion correctly, here are the last > few > entries in our RT_SiteConfig.pm: > > -- > > Set($AutoCreateNonExternalUsers, 1); > Set($LogToFileNamed , "rt.log"); > Set($LogToFile , 'warning'); > Set($UseFriendlyFromLine , 0); > > @LogToSyslogConf = ( socket => 'native' ) unless (@LogToSyslogConf); > > 1; > > -- > > As another potentially-relevant point, I also tried decreasing the > verbosity of the logfile so as to eliminate the "We found a merged > ticket" messages entirely. Does that make the syslog update to > RT_SiteConfig.pm unnecessary? Even after reducing verbosity, I'm > still > seeing the "hang" issue upon trying to load a merged ticket through > the > UI. Regardless, I just wanted to make sure I wasn't missing something > between those two changes. > > Thanks again, > > Damon > > > __ > > Damon T. Miller > Director of Application Services > Thinking Phone Networks > [EMAIL PROTECTED] > 617-649-1388 (Office) > > >> -----Original Message----- >> From: Mark Blackman [mailto:[EMAIL PROTECTED] >> Sent: Friday, October 17, 2008 11:58 AM >> To: Damon Miller >> Cc: [email protected] >> Subject: Re: [rt-users] Merged Ticket Performance Degredation >> >> >> On 17 Oct 2008, at 16:39, Damon Miller wrote: >> >>> Hi all, >>> >>> We're experiencing an issue with RT 3.6.1 wherein loading merged >>> tickets >>> results in severe performance degredation, e.g. 100 - 300 seconds > per >>> ticket. After 30 seconds, Apache gives up on the FastCGI script and >>> generates a 500. This problem has been documented and referenced in >>> several posts, but I have been unable to find a resolution. >>> >>> Thanks for any suggestions or feedback. >> >> adding >> >> @LogToSyslogConf = ( socket => 'native' ) unless (@LogToSyslogConf); >> >> to RT_SiteConfig.pm sped up the merged ticket display from 260 >> seconds >> to about 6 seconds for us. >> >> probably still too many log messages being written for the reason >> above I suppose. >> >> - Mark _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
