Thanks Gene, Although I'm clearing doing something wrong. I am putting the following in my template:
Updated by: $self->TransactionObj->CreatorObj->RealName But the name doesn't show up, just the line I put in the template :( Thanks -----Original Message----- From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Friday, October 17, 2008 2:06 PM To: Helmuth Ramirez Cc: [email protected] Subject: Re: [rt-users] Template to include name of person who performed last action You probably want the creator of the transaction: $self->TransactionObj->CreatorObj->RealName At 10:59 AM 10/17/2008, Helmuth Ramirez wrote: >Content-class: urn:content-classes:message >Content-Type: multipart/alternative; > boundary="----_=_NextPart_001_01C93082.0B746043" > >I've searched around for this, but I'm not sure I am searching the right >keywords. Here is what we would like to do: > >We have a scrip that runs when someone changes a custom field to a >particular value. That triggers an e-mail to be sent based on a >template. I figured out how to include the value of the custom field, but >what is the format to include the name of the person who performed the >action to change this value? Does that make sense? Essentially, I would >like to be able to pull the name that shows up in the audit logs "JoeSmith >- comments added", "JoeSmith - Status changed...", etc. > >Thanks everyone! >Helmuth -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
