Thank you Kenneth and Gene for your help with this! I got it to show the name.
Cheers! Helmuth -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Friday, October 17, 2008 4:23 PM To: Helmuth Ramirez Cc: Gene LeDuc; [email protected] Subject: Re: [rt-users] Template to include name of person who performed last action Helmuth, Try this: Updated by: {$Ticket->CreatorObj->Name} OR Updated by: {$Ticket->CreatorObj->RealName} Kenn LBNL On 10/17/2008 12:58 PM, Helmuth Ramirez wrote: > Thanks Gene, > Although I'm clearing doing something wrong. I am putting the following > in my template: > > Updated by: $self->TransactionObj->CreatorObj->RealName > > But the name doesn't show up, just the line I put in the template :( > > Thanks > > -----Original Message----- > From: Gene LeDuc [mailto:[EMAIL PROTECTED] > Sent: Friday, October 17, 2008 2:06 PM > To: Helmuth Ramirez > Cc: [email protected] > Subject: Re: [rt-users] Template to include name of person who performed > last action > > You probably want the creator of the transaction: > $self->TransactionObj->CreatorObj->RealName > > At 10:59 AM 10/17/2008, Helmuth Ramirez wrote: >> Content-class: urn:content-classes:message >> Content-Type: multipart/alternative; >> boundary="----_=_NextPart_001_01C93082.0B746043" >> >> I've searched around for this, but I'm not sure I am searching the > right >> keywords. Here is what we would like to do: >> >> We have a scrip that runs when someone changes a custom field to a >> particular value. That triggers an e-mail to be sent based on a >> template. I figured out how to include the value of the custom field, > but >> what is the format to include the name of the person who performed the >> action to change this value? Does that make sense? Essentially, I > would >> like to be able to pull the name that shows up in the audit logs > "JoeSmith >> - comments added", "JoeSmith - Status changed...", etc. >> >> Thanks everyone! >> Helmuth > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
