Mathew, I was searching for an answer to this and ran across this post. I thought I'd chime in and say, "me too!" with a couple more details.
I'm running a new install of 3.8.1. I created a saved search and saved it to the RT System's searches and expected to be able to see it on all other accounts. I can't even find load is as a previously-saved search. It also doesn't show up under Global/Rt at a glance as an option. Have you had any further insights into the problem? Regards, -=| Ben
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