Ben Goodwin wrote: > Mathew, > > I was searching for an answer to this and ran across this post. I > thought I'd chime in and say, "me too!" with a couple more details. > > I'm running a new install of 3.8.1. <http://3.8.1.> I created a saved > search and saved it to the RT System's searches and expected to be > able to see it on all other accounts. I can't even find load is as a > previously-saved search. It also doesn't show up under Global/Rt at a > glance as an option. > > Have you had any further insights into the problem? > > Regards, > > -=| Ben What are people's permissions with regard to CreateSavedSearch, EditSavedSearches, LoadSavedSearch, and ShowSavedSearches? You can probably find them under Configuration->Global->GroupRights or use the RightsMatrix extension. Joe Average needs at least ShowSavedSearches and LoadSavedSearch to be able to use the RT System's searches.
Jeff _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
