Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need the ability to create ticket from email. mailgate provides only "correspond" and "comment" actions while I need "create". Any suggestions?
Thanks, On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <[EMAIL PROTECTED]> wrote: > Thank you. > I have seen it before but the mailgate has 2 available actions - > "correspond" and "comment", there is no "create". > how do I create using mailgate? > > > On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <[EMAIL PROTECTED]>wrote: > >> Monti- >> >> You will want to setup mailgate. See the wiki for more details here. >> >> http://wiki.bestpractical.com/view/EmailInterface >> >> Matt >> >> On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <[EMAIL PROTECTED]>wrote: >> >>> According to the documents I looked in, it is only possible to create new >>> ticket is from WEB and CLI, I could not find how to create ticket from >>> email. >>> is it possible? >>> is it requires any customizations? >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >
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