Hi, you don't need create. For that you also user correspond.
Regards, Violetta Monti gmail schrieb: > Hi there, > sorry to nag but I'm despaired to find a solution for a basic which should > be common problem/need. > I need the ability to create ticket from email. > mailgate provides only "correspond" and "comment" actions while I need > "create". > Any suggestions? > > Thanks, > > On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <[EMAIL PROTECTED]> wrote: > >> Thank you. >> I have seen it before but the mailgate has 2 available actions - >> "correspond" and "comment", there is no "create". >> how do I create using mailgate? >> >> >> On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <[EMAIL PROTECTED]>wrote: >> >>> Monti- >>> >>> You will want to setup mailgate. See the wiki for more details here. >>> >>> http://wiki.bestpractical.com/view/EmailInterface >>> >>> Matt >>> >>> On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <[EMAIL PROTECTED]>wrote: >>> >>>> According to the documents I looked in, it is only possible to create new >>>> ticket is from WEB and CLI, I could not find how to create ticket from >>>> email. >>>> is it possible? >>>> is it requires any customizations? >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- ________________________________ creating IT solutions Violetta J. Wawryk science + computing ag IT-Service Hagellocher Weg 73 phone +49 7071 9457 282 72070 Tuebingen, Germany fax +49 7071 9457 211 www.science-computing.de -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
