Thank you, that works grate :) Is there a way to set a Custom Field value in the email template?
I have set a Custom Field for a queue, I want to be able to create a new ticket using mailgate but also to be able to set a value for the Custom Field. On Sun, Oct 19, 2008 at 2:57 PM, Helmuth Ramirez < [EMAIL PROTECTED]> wrote: > When you send it to the "correspond" address, it will create a new ticket > if the following is true: > > the user has Create Ticket rights > there isn't a ticket number (RT syntax) in the subject that will update an > existing ticket. > > ------------------------------ > *From:* [EMAIL PROTECTED] on behalf of Monti gmail > *Sent:* Sun 10/19/2008 8:42 AM > *To:* [email protected] > *Subject:* Re: [rt-users] create ticket from email > > Hi there, > sorry to nag but I'm despaired to find a solution for a basic which should > be common problem/need. > I need the ability to create ticket from email. > mailgate provides only "correspond" and "comment" actions while I need > "create". > Any suggestions? > > Thanks, > > On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <[EMAIL PROTECTED]>wrote: > >> Thank you. >> I have seen it before but the mailgate has 2 available actions - >> "correspond" and "comment", there is no "create". >> how do I create using mailgate? >> >> >> On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <[EMAIL PROTECTED]>wrote: >> >>> Monti- >>> >>> You will want to setup mailgate. See the wiki for more details here. >>> >>> http://wiki.bestpractical.com/view/EmailInterface >>> >>> Matt >>> >>> On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <[EMAIL PROTECTED]>wrote: >>> >>>> According to the documents I looked in, it is only possible to create >>>> new ticket is from WEB and CLI, I could not find how to create ticket from >>>> email. >>>> is it possible? >>>> is it requires any customizations? >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >> >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
