AFAIK GraphViz is only used to show relationship charts for dependencies, linked tickets, etc. Instead GD is used for displaying charts based on ticket search results (GD::Graph) Am I wrong? I assume Graphs based on ticket search results was working before the upgrade. Try adding this to your RT_SiteConfig:
Set($DisableGD, 0); or Set($DisableGD, undef); If that doesn't work after an apache restart, there are other things to try. Also if someone out there knows, does --enable-gd during RT configure simply set the DisableGD value in RT_Config to undef or 1? Elias -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Janet Houser Sent: Friday, October 24, 2008 10:20 AM To: [email protected] Subject: [rt-users] rt 3.8.1: Graphical charts are not available. error Hi folks, I hope this is the right list to submit my quesstion. Sorry in advance if it isn't. I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie) the output of ticket searches I get the error "Graphical charts are not available". I looked in the archives and saw the following "Re: Hierarchy View in 3.8" by Helmuth Ramirez. Following this thread I did the following: - installed graphviz from http://www.graphviz.org/ using yum install 'graphviz*' I got the error: yum install graphviz-php.i386 <-- missing dependency graphviz = 2.16-1.el5 is needed by package graphviz-php So I then - - downloaded the source from http://www.graphviz.org/ and installed it. - "yum install webdot" and did a perl -MCPAN -e 'install GraphViz' - ran the command "dot -c" in an xterm. rebooted the system and still no luck. I see the following in the apache2.access log file but nothing looks like a glaring reason why it won't graph: xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status HTTP/1.1" 200 13787 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/css/print.css HTTP/1.1" 200 443 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js HTTP/1.1" 200 6190 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js HTTP/1.1" 200 1032 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls HTTP/1.1" 200 2655 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET /NoAuth/webrtfm.css HTTP/1.1" 200 513 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET /NoAuth/css/calendar.css HTTP/1.1" 200 746 There doesn't seem like there needs to be an entry for this in the RT_SiteConfig.pm file in order to get this to work but I could be missing the bleeding obvious. All suggestions welcome! thanks. janet _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
