It appears '--enable-gd' or '--with-gd' in configure simply turns on the testing for whether GD is installed and working, if so it will either set DisableGD to 1 or undef depending on the test. Janet, I'm betting DisableGD set to undef is what will make the magic happen.
-----Original Message----- From: Eli Altman Sent: Friday, October 24, 2008 10:51 AM To: 'Janet Houser'; [email protected] Subject: RE: [rt-users] rt 3.8.1: Graphical charts are not available. error AFAIK GraphViz is only used to show relationship charts for dependencies, linked tickets, etc. Instead GD is used for displaying charts based on ticket search results (GD::Graph) Am I wrong? I assume Graphs based on ticket search results was working before the upgrade. Try adding this to your RT_SiteConfig: Set($DisableGD, 0); or Set($DisableGD, undef); If that doesn't work after an apache restart, there are other things to try. Also if someone out there knows, does --enable-gd during RT configure simply set the DisableGD value in RT_Config to undef or 1? Elias -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Janet Houser Sent: Friday, October 24, 2008 10:20 AM To: [email protected] Subject: [rt-users] rt 3.8.1: Graphical charts are not available. error Hi folks, I hope this is the right list to submit my quesstion. Sorry in advance if it isn't. I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie) the output of ticket searches I get the error "Graphical charts are not available". I looked in the archives and saw the following "Re: Hierarchy View in 3.8" by Helmuth Ramirez. Following this thread I did the following: - installed graphviz from http://www.graphviz.org/ using yum install 'graphviz*' I got the error: yum install graphviz-php.i386 <-- missing dependency graphviz = 2.16-1.el5 is needed by package graphviz-php So I then - - downloaded the source from http://www.graphviz.org/ and installed it. - "yum install webdot" and did a perl -MCPAN -e 'install GraphViz' - ran the command "dot -c" in an xterm. rebooted the system and still no luck. I see the following in the apache2.access log file but nothing looks like a glaring reason why it won't graph: xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status HTTP/1.1" 200 13787 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/css/print.css HTTP/1.1" 200 443 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js HTTP/1.1" 200 6190 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js HTTP/1.1" 200 1032 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls HTTP/1.1" 200 2655 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET /NoAuth/webrtfm.css HTTP/1.1" 200 513 xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET /NoAuth/css/calendar.css HTTP/1.1" 200 746 There doesn't seem like there needs to be an entry for this in the RT_SiteConfig.pm file in order to get this to work but I could be missing the bleeding obvious. All suggestions welcome! thanks. janet _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
